Do you ship Yurts to EU Countries?
No. Although we can and are selling Yurts to EU countries. Customers are required to arrange shipping themselves. We can supply shippers details for some EU countries. Please contact us for details.
​
I need a custom made cover for my yurt. Can you do this?
No. We are only able to supply covers for yurts made by us. We do not offer a bespoke or tailor made cover service for yurts not made by us.
​
Do you make any yurt sizes other than the one's listed on your website?
No. Unfortunately we don't. Unfortunately if it's not listed on our website, it's not something we offer.
​
Can you add winodws or other unique design features if I order a yurt from you?
No. Unfortuantely we specialize in great quality yurts at great prices. This requires a degree of standardization.
I have a yurt that was not made by you but comes from Mongolia, can you supply me with replacement parts?
No. Although all yurts from Mongolia may look the same, they are not. Due to the many potential variations, we are only able to supply replacements for yurts that were made by us.
​
I've tried calling but am not able to get hold of you
Apologies, we are very busy during the day, either delivering yurts, showing customers around our show yurt or making yurts; in which case we often have a paint brush in hand or have machinery running. The best way to get hold of us is via email, we can then respond out of hours.
​
​
​